WELCOME TO THE GUARDHOUSE SUPPORT CENTER!
Here, you'll find everything you need to set up, use, and troubleshoot your GuardHouse G2 Mini Wireless Security Camera. Follow the steps below for a smooth experience.
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Step 1: Download the GuardHouse App
1. Scan the QR Code Below:
Use your smartphone to access the GuardHouse app.
2. Install the App:
Tap the link and download the app from the App Store (iOS) or Google Play (Android).
3. Create an Account:
Open the app, enter your email, and create a password to set up your account.
Step 2: Connect Your Camera to Wi-Fi
Option 1: Wi-Fi Connection (Recommended)
1. Turn on the Camera:
•  Press and hold the ON/OFF button for 2 seconds until the light turns on.
2. Enter Setup Mode:
•  Press and hold the MODE button for 6 seconds until the blue light blinks.
3. Open the GuardHouse App:
•  Log in with your account details and tap Add Device or the "+" icon.
4. Connect to Wi-Fi:
•  Follow the app prompts to connect to a 2.4 GHz Wi-Fi network (5 GHz is not supported).
5. Customize Your Camera:
•  Once connected, give your camera a name (e.g., "Living Room Camera").
Troubleshooting Tip:
If the connection fails, reset the camera by pressing and holding the MODE button for 6 seconds, then try again.
Option 2: Hotspot Mode (For No Wi-Fi)
  1. Open your phone’s Wi-Fi settings and connect to the camera’s hotspot (e.g., LLM_12345678).

  2. Enter the default password: 12345678.

  3. Open the GuardHouse app and start viewing the live feed.

  4. If prompted to switch networks, tap Cancel and continue with the hotspot connection.
Important:
In hotspot mode, the camera cannot access the internet, and features like motion alerts or cloud storage won’t work. For full functionality, connect to Wi-Fi.
Step 3: Install an SD/TF Card (Optional)
  1. Make sure the camera is powered off.
  2. Locate the SD/TF card slot on the side of the camera.
  3. Insert the card in the correct direction. Supports FAT32 format. Recommended speed: U1/Class 10 or higher.
  4. Power on the camera. Recording to the card starts automatically.
Always power off before installing or removing the card to avoid data damage.
We recommend SD/TF card storage over cloud storage, as cloud storage is managed by a separate third-party provider.
Step 4: Placement and Usage Tips
1. Placement for Optimal Performance:
•  Place the camera within 5 meters of your router for the strongest connection.
•  Avoid thick walls or metal objects that can interfere with Wi-Fi signals.
2. Indoor Placement:
•  Position the camera at eye level for a clear view.
•  Keep it away from heat sources like radiators or stoves
3. Outdoor Placement:
•  Place the camera in a sheltered area to protect it from rain or direct sunlight.
•  Use a weatherproof mount if necessary.
4. Power and Charging:
•  Fully charge the camera before first use.
•  Recharge the battery as needed.
Advanced Features
Motion Detection Alerts:
  • Turn on motion detection in the GuardHouse app and adjust sensitivity levels.
  • Receive notifications whenever movement is detected.
Storage Options:
  • SD/TF Card: Insert a compatible SD/TF card for local storage.
  • Cloud Storage: Subscribe via the GuardHouse app for secure backups.
Night Vision:
  • Infrared night vision automatically activates in low-light conditions for clear footage, even in complete darkness.
Troubleshooting
Why can’t I connect to Wi-Fi?
•  Ensure you’re using a 2.4 GHz Wi-Fi network and double-check your password.
•  Reset the camera by holding the MODE button for 6 seconds and try again.
How do I reset the camera?
•  Press and hold the MODE button for 6 seconds until the blue light flashes.
Why is my video feed blurry?
•  Ensure the protective film is removed from the lens.
•  Clean the lens gently with a soft, lint-free cloth.
What should I do if my app isn’t working?
•  Check for app updates in the App Store or Google Play.
•  Reinstall the GuardHouse app if the issue persists.
FAQs
How do I cancel my cloud storage subscription?
Cloud storage is billed and managed through your phone’s app store account, not through GuardHouse directly. To cancel:
iOS:
1. Open Settings.
2. Tap your name (Apple Account) at the top.
3. Tap Subscriptions.
4. Select the subscription.
5. Tap Cancel Subscription (or Cancel Free Trial).
6. Confirm the cancellation.

Android:
1. Open Google Play Store.
2. Tap your profile picture.
3. Select Payments & subscriptions.
4. Tap Subscriptions.
5. Select the subscription.
6. Tap Cancel subscription and follow the instructions.
Does the camera support 5 GHz Wi-Fi?
No, the camera only supports 2.4 GHz Wi-Fi networks.
Can I use the camera outdoors?
Yes, but ensure it’s placed in a sheltered area and within Wi-Fi range.
How do I view saved recordings?
Access recordings stored on your SD/TF card or cloud storage through the GuardHouse app.
Need Help?
If you need additional assistance, our support team is here to help:
Thank you for choosing GuardHouse! We’re here to ensure your experience is smooth and secure.
Can't find your answer here? Contact Us
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